You place the call to Bank of America and may need to participate. This speakerphone product is prepaid; failed outcomes receive a refund or restored credit.
Failed outcome refunds
A failed outcome triggers a PayPal refund or restored credit. Partial or inconclusive outcomes require review.
We never store your audio
Identity redacted from transcripts
You can take over
You can take over the call anytime
Illustrative simulationScripted example, not a real call
What Bank of America will do to keep you
Possible issues to discuss with the provider. Policies may vary.
IVR pushes you to the BofA app or bankofamerica.com.
Cards / Banking / Fraud are different teams — pick the right one early.
For chargebacks: must file within 60 days of statement.