You place the call to HBO Max / Max and may need to participate. This speakerphone product is prepaid; failed outcomes receive a refund or restored credit.
Failed outcome refunds
A failed outcome triggers a PayPal refund or restored credit. Partial or inconclusive outcomes require review.
We never store your audio
Identity redacted from transcripts
You can take over
You can take over the call anytime
Illustrative simulationScripted example, not a real call
What HBO Max / Max will do to keep you
Possible issues to discuss with the provider. Policies may vary.
Rep offers a "hold" for 2-3 months.
If billed via Prime: Max rep can't cancel — you must cancel via Amazon.
If billed via Apple/Google: same — cancel via OS.
Direct HBO.com billing: they cancel here.
How our AI handles it
Follows a guide for your call to HBO Max / Max. You may need to participate.
Declines every discount, hold, pause, and downgrade. Only accepts full cancellation.
Handles identity verification with the details you provide once (DOB, account #, etc.).
Sends you a notification if anything unexpected comes up. You can take over the call anytime.
Asks for a confirmation reference and effective date for you to review.