You place the call to Chase Bank and may need to participate. This speakerphone product is prepaid; failed outcomes receive a refund or restored credit.
Failed outcome refunds
A failed outcome triggers a PayPal refund or restored credit. Partial or inconclusive outcomes require review.
We never store your audio
Identity redacted from transcripts
You can take over
You can take over the call anytime
Illustrative simulationScripted example, not a real call
What Chase Bank will do to keep you
Possible issues to discuss with the provider. Policies may vary.
IVR pushes you to chase.com or the mobile app.
Multiple departments: Cards, Banking, Fraud, Online — make sure you reach the right one.
Chargebacks: must be filed within 60 days of the statement showing the charge.
For unrecognized charges, ask explicitly for "fraud" not "dispute" — different process.
Some fees (overdraft, late fee) are reversed by request as "courtesy" once per year.
How our AI handles it
Follows a guide for your call to Chase Bank. You may need to participate.
Declines every discount, hold, pause, and downgrade. Only accepts full cancellation.
Handles identity verification with the details you provide once (DOB, account #, etc.).
Sends you a notification if anything unexpected comes up. You can take over the call anytime.
Asks for a confirmation reference and effective date for you to review.